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Auto Dialer Overview
Auto dialer is a fixed line telephone service with enables users to enjoy discounted
call rates for outstation calls and calls to mobile phones. An auto dialer will be
installed at the users' premise. Users will dial the numbers as usual but the auto dialer
would divert those calls to a gateway server which is located at the premise of the
service provider. Before the calls get connected to the receiver by the Termination
Partner such as TM or Time, the details of the caller will be validated by the
service provider. Upon validation, the call will be connected to the receiver.
To get the service, the caller just needs to sign up with the service provider.
The caller will enjoy call rates which are much cheaper than what the traditional
Telcos are charging for STD, IDD and mobile calls. As far as the fixed line telephone
service provider is concern, the calls will be charged at local rates.
Automatically deliver recorded phone messages to designated call lists
Send out customer notifications and voice broadcasts
Administer surveys or polls
Provide self-service options as appropriate
Provide for rollover to agents when necessary |
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Benefits
These are the kinds of results, many of them directly measurable with the built-in
reporting tools, that you can achieve with
our auto dialer:
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Improved customer satisfaction and loyalty by providing more frequent and relevant status updates, proactive offers for new products and services, and important reminders |
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Improved agent efficiency by enabling agents to focus on higher-value interactions with customers |
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Lower cost per customer interaction by automating routine calls and delivery of messages |
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Improved collection rates by providing more timely notices of past due accounts |
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Improved sales performance by qualifying leads more accurately and delivering them directly to agents |
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Lower administration costs by leveraging the easy-to-use Five9 on-demand solution and avoiding unnecessary hardware and software maintenance |
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